The contemporary healthcare industry is making substantial efforts to provide quality medical services and to increase credentials through competition between organizations. The main goal is to provide effective health care service advice to build management and leadership skills for healthcare managers and practitioners. There are many criteria to consider when managing a healthcare organization, such as:
Legislative role: Political and social factors influence the productivity and accessibility of health services. Higher medical costs reduce service usage. Private insurance companies limit the provision of more benefits and increase insurance rates. Non-insurers find it difficult to pay and will reduce tertiary care. Private stakeholders expect to profit from their investments and find it difficult to pay doctors and nurses and often devalue their investments in the health industry. In this case, managers or hospital administrators organize public awareness camps, free consultation programs, special discounts for survey procedures, etc. to attract customers/patients.
Science and Technology: Participation in technology and various branches of science, such as toxicology, biomedical research, biological instruments, biomaterials, genetics, rehabilitation engineering, nutrition and diet, accelerates the process of diagnosis and treatment to provide quality for life. Medical informatics provides services in a variety of areas, such as knowledge management, best practice guidance, professional education and the public, and the use of new communications and computer technologies. Electronic medical record services help to easily create, store, retrieve and research medical data. It demonstrates the significant advantages of telemedicine and medical tourism. Therefore, analysis of output indicators compared to knowledge and technology should be cost-effective and efficient.
Organizational structure: The availability of standard equipment, sanitation, hygiene, emergency and safety measures is an important part of the hospital. Emerging quality management sciences such as registered national hospital certifications and international certifications [JCAHO, JCI] have become the pride of hospitals. The Six Sigma approach is used to improve methods, reduce variability and waste, and improve patient satisfaction, all of which are the focus of success.
Management organization: Hospital managers must manage hospital staff with different behaviors and educational conditions. The danger of strikes, the contradiction of union leaders is the main risk involved. Relationship [transformation] leadership motivates and motivates employees to see the importance and value of the task. Participatory leadership works best in disasters, epidemics, etc.
Internet and social media: Easily accessing information and knowledge from a variety of smart resources has limited mandatory issues in the context of medical negligence, irregularities, illegal procedures, and the power of dissatisfaction with our citizens. Therefore, customer feedback reports help to get goodwill and increase the organization's credentials.
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